Questions to make sure you get the most out of your computer repair

Having to get your computer repaired is never a fun task, but when hidden fees or unknown information comes into play, it could even become a nightmare! Before deciding on where to take your machine, there are questions that as a customer should be asked. 


The most important question to most people is “How much will it cost?”. Although it seems like a question that should be self explanatory, there is more to it. Other than hourly charges; asking about charges for specific tasks, will help in stopping unknown fees. Asking this question can help in the choice of which place you decide to use, making sure your not paying to much but paying a reasonable price. 


Most computer places will charge a minimum fee for even coming to them. For instance, if your computer is only worked on for half an hour they might still charge you for one hour worth of work. Making sure you ask about minimum fees is also a good way to prevent a surprise bill when it comes to paying. 


Paying for parts is a given, but asking the exact amount of ordering, shipping, installation, etc. will help diminish the hidden fees. Also, if you are having in-home services done, make sure that all details are discussed. Hourly rates might change, and many places will charge a driving fee, depending on how far you live. 


Not only do you need to know how much you will be paying, but how long until you’d be able to pick up your computer. Most likely places can’t give you a specific time, but having an estimated time can help you judge whether it will take too long for you or not. They are meant to work for you, and if you need to have something repaired within a certain time frame, shop around for a place that will be most efficient. 


Lastly, when picking up your computer asking about having a guarantee for the service is a smart decision. Having to come back within a month for the exact problem that they should have fixed shouldn’t have to charge you. But most places should have a 60 to 90 day guarantee, anything less than 30 days really isn’t very reliable. Reading any additional information to see exactly what the guarantee covers is also important. For instance, they might replace a hard drive for  you, it might not be covered in the guarantee; causing you to pay extra when your unsure. 


Covering these basic questions is a great way to help anyone when choosing where to go and get their machines fixed. So to help keep your wallets full and a smile on your face, ask any question that you are unsure about. Because if you are paying for it; there are no stupid questions!



Computer Repair Services in Frederick Md Tech Direct: 240-415-4357 (HELP) | Office: 240-215-3623 | Email: gethelp@techknowbutler.com | Main Office: 1845 Brookfield Ct., Frederick, MD 21701 View Larger Map Members of our Armed Forces: Thank You For Your Service. 15% Discount on almost all services with proof of service (active or past) If you bring your equipment to us we provide FREE initial diagnostics and FREE estimates. No $50 to $100 fee just to walk in our door like some other places. We also provide FREE quality customer service. Some companies don't offer that at any price and we just give it away! Diagnostics & Testing FREE Diagnostics Include:

• Quick Hard Drive Test
• Quick RAM (Memory Test)
• Power Supply Test
• System Boot Up Extended Testing Includes:
• Extended RAM Test
• Extended Hard Drive Test
• Mother Board Testing
• Additional Device Testing Operating System Installation / Upgrade
• PC or MAC OS Installation
• FREE Backup of up to 5GB Data
• All original system devices and drivers re-installed
• All updates, service packs, & security patches
• Windows optimization and customization
• Techknowbutler Online Remote Support service installation Virus Removal & Prevention
• Multiple virus scans using multiple anti-virus clients
• Manual registry check and cleanup
• Browser reset and toolbar removal
• FREE Norton Installation (For Comcast Internet Customers)
• Optional Anti-virus Setup & Installation (For Non Comcast Customers) Paid & FREE AV available Data Recovery / Data Transfer
• Diagnose drive or device failure (Hard Drives, Flash Drives, DVD+CD)
• Recover data using a combination of hardware and software recovery tools • Transfer recovered data to user supplied external hard drive or other device
• Transfer data from one device to another Networking - Wired & WiFi • Network Setup (Switch, cables, router, etc...)
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• Secure wireless network access
• Connect wireless devices to router • Share printers and devices on network AntiVirus Links Remote Support Links General Support Links Manufacturer Links